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Autocare technician (LEVEL 2)

Duration (EXCL EPA)

24 Months (£12000)

 

EPA Duration

2 Months

 

Start Date

September

 

about the course

 

An Autocare Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

 

The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisational skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Course Overview

 

As part of the Autocare Technician Programme, you will be required to develop Knowledge, Skills and Behaviours in the below areas within your organisation:

  • Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles
  • Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
  • Vehicle 4-wheel geometry principles
  • Basic consumer legislation relevant to the occupation
  • Appropriate Health & Safety legislation and requirements for the workplace
  • Hybrid/Electric Vehicle system and safe working procedures
  • Data protection requirements to protect customer and payment information
  • General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
  • How the business works and how you contribute to the overall results, demonstrating commercial awareness
  • How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle-specific data and meeting legal requirements
  • The importance of following workplace procedures and the consequences of not doing so.

Course Delivery

 

The course will typically be completed over a 24-month period, which will include weekly knowledge delivery through face-to-face sessions at our Stevenage construction campus.

 

The learners will also be observed in the workplace to identify the standards of competence are being met. There will also be recorded professional discussions covering competence towards the standard.

The tutor will complete a progress review in the first 6 weeks and every 10-12 weeks thereafter, which will require the Employer’s presence. All work will be stored on an electronic portfolio ready to be submitted to the End Point Assessment Organisation.

 

At the end of the 24th month, the learner will have a final assessment with an End Point Assessment Organisation (EPAO). Revision and mock activities will be completed with the learner prior to the final assessment.

End Point Assessment

As part of the Apprenticeship Standard, you will be required to complete an End Point Assessment (EPA) at the end of your programme with an external Independent Assessor (EPAO).  Throughout the programme your tutor will prepare you for the End Point Assessment and complete mock assessments prior to your final assessment.

 

The following elements will be completed during the End Point Assessment for the Autocare Technician Standard

  • Portfolio of Evidence
  • Professional Discussion
  • Knowledge test
  • Practical Observation

 

At the end of the final assessment, the below grades will be awarded by the EPAO:

  • Fail
  • Pass
  • Distinction

Qualifications

 

As part of the Autocare Technician Standard you will be achieving the following qualifications:

  • Apprenticeship Standard Certificate in Autocare Technician
  • Functional Skills Maths (Level 2)*
  • Functional Skills English (Level 2)*

 

*Will be achieved if relevant qualification not already held prior to the Apprenticeship.

Entry Requirements

 

Typical applicants will display a good attitude, a positive approach to learning & development and a high level of ambition. Apprentices will need to sit an initial assessment in both English and Maths.

 

Where a learner does not hold an equivalent to or GSCE grade 4 (C) or above, you will need to sit Functional Skills Level 2 English and Maths prior to taking the End Point assessment.