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OPERATIONS/DEPARTMENTAL MANAGER (LEVEL 5)

Duration

19 months (£7000)

 

Course overview

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring

Course Content

Whilst the delivery of training and some of the content will be bespoke to employer’s needs, however the learner will achieve the Level 5 Diploma for Managers as part of the Apprenticeship programme. Subjects include:

  • Building Relationships
  • Communication
  • Finance
  • Leading People
  • Managing People
  • Operational Management
  • Problem solving
  • Project Management
  • Managing Self and Self-awareness

 

Entry Requirements

Typical applicants will display a good attitude, a positive approach to learning & development and a high level of ambition. Apprentices will need to sit an initial assessment in both English and Maths and if they are starting the course without a GSCE grade 3 (C) or above they will need to sit Functional Skills Level 2 English and Maths prior to taking the End Point assessment.

Course Delivery

The course will be completed over a 19 month period, which will include the delivery of knowledge modules through learning conferences at a pre-agreed location. The learners will also be observed in the workplace to identify the standards of competence are being met. There will also be recorded professional discussions covering competence towards the standard.

 

The tutor will complete a progress review in the first 6 weeks and every 12 weeks thereafter, which will require the Employers presence. All work will be stored on an electronic portfolio ready to be submitted to the End Point Assessment Organisation.

 

At the end of the 18th month, the learner will have a final assessment with and End Point Assessment organisation. Revision and Mock activities will be completed with the learner prior to the final assessment.

 

Learners will need to evidence 20% off the job hours using teaching sessions, shadowing in the workplace, time spent writing tasks; Off-the-job training is defined as learning which is undertaken outside of the normal day to-day working environment and leads towards the achievement of an apprenticeship.