The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.
A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;
Understand and demonstrate the importance of Health and Safety in the workplace
Comply with organisational safety, policies and procedures and identify hazards and reduce them
Consider safety compliance with a diverse sector of client groups
Understand and demonstrate the importance of working safely at height
Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
Maintain high levels of water hygiene within a building
Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
Understand and maintain plant, safety systems and equipment
Demonstrate and implement energy, environment and sustainable practices
Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
Demonstrate and understand the importance of the control of resources and stock
Understand and demonstrate the principles of Planned Preventative Maintenance
Understand how to prepare for refurbishment or deep clean of equipment and surfaces
Carry out repairs and reactive maintenance
Understand the importance of customer service
Record and report information accurately either internally or externally
The course will be completed over a 12-month period, which will include classroom day release sessions throughout the academic year. There will be on site observations to assess competence throughout the apprenticeship. An online portfolio is used for this apprenticeship.
Learners will need to evidence that 20% of their working hours are spent on off the job learning over the duration of their programme. Teaching sessions, shadowing in the workplace and time spent writing tasks all contribute to this. Off-the-job training is defined as learning which is undertaken outside of the normal day to-day working environment and leads towards the achievement of an apprenticeship
Apprentices will sit an initial assessment in both English and Maths and if they are starting the course without a GSCE grade 4 (C) or above they will need to sit Functional Skills Level 1 English and Maths, and attempt level 2 before completion of the apprenticeship.
Link to professional registration and progression
The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying. BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.
Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors.
Health and safety
Painting and tiling
Plumbing and electrical
Heating, ventilation and air conditioning
Planned preventative maintenance
Core Behavioural Attributes
Have a flexible attitude
Commitment to quality and excellence
Ability to perform under pressure
Persists in the face of adversity
Thorough approach to work
Ownership of work and follow through to a satisfactory conclusion.
Client/Customer focus and interaction
Able to live the organisations values
Ability to create effective working relationships
Aptitude for problem solving
Ability to comply with company policies and procedures
Ability to control and influence within remit
Persuasive influencing skills
Shows respect for all stakeholders
Take ownership of situations
Work independently and as part of a team
Communicates effectively either verbally or in writing