Adele, who works with the Lloyds Banking Group as a Branch Manager, completed her Level 3 Team Leader Supervisor apprenticeship with Hart Learning + Development. In an open letter, Adele told us more about her apprenticeship experience:

“I first started my apprenticeship journey in September 2021. Michelle became my tutor six months into the course, and there really are no words to describe how grateful I will always be of how she showed empathy, genuinely cared, really listened, empowered, inspired, challenged, and supported me. Michelle was always there whenever I needed her, so thank you!

“The way Michelle taught me, supported me, and kept my focus helped me fall in love with my apprenticeship programme again. I found my passion, dedication, and a real need to do well. Now, I’ve reached the end of my apprenticeship and I have thoroughly enjoyed it and I finished with a Distinction, which I never thought I would, and I am incredibly proud of myself.

“I genuinely mean it when I say that Michelle has helped me on a personal level to find my confidence and believe in myself again. If I was struggling, Michelle took the time to chat with me for a few moments to isolate my worries and this helped me focus and supported my work. I believe that this is why my work got better.

“Michelle went above and beyond, and the comfort knowing I could reach out to her if I needed gives me confidence too.

“In my day-to-day role, I am now a manager of 2 branches on my own since April 2023. This was because of the confidence and belief I have in myself and I’m now able to support, coach, and lead my team. I am able to apply everything I have learned in my apprenticeship.”