Learner Insights: Rhianne

Hart Learning & Development’s continuing relationship with Lloyds Banking Group has enabled employees across the financial institution’s departments to access training which supports their skills development and personal growth.


Rhianne McSporran, Business Banking Financial Assistance Manager at Lloyds Bank, enrolled on Hart Learning & Development’s Team Leader apprenticeship in 2021 to upskill and prepare for future roles. Her apprenticeship has not only seen her develop her existing sector knowledge but has also helped her to increase in confidence and take positive steps forward.

Reflecting on her apprenticeship experience, Rhianne said:
“I am really pleased I have now completed all of the work for the apprenticeship and have started to prepare for my end point assessment. The apprenticeship has been a great experience to really help me identify and highlight my own strengths and weaknesses.

“Having a day booked out each week to access support from the team was definitely a game changer. Simon [Apprenticeship Tutor with Hart Learning & Development] has been fab in supporting me and challenging me to push myself forward as and when required. I’m really looking forward to putting all of the skills and knowledge I have learnt into practice going forward.”

Jim Chaudry, Team Manager for Business Banking Financial Assistance and Rhianne’s line manager, also had a positive response to the growth and development Rhianne has undergone through her apprenticeship:

“I am really pleased to hear the progress that Rhianne has made on the apprenticeship programme throughout the year. I believe the qualification will allow her to be in a stronger position when applying for new roles within the bank and thus fulfil her ambitions. Rhianne has evolved during this period and has been a great support within the team with assisting new colleagues as well as taking team huddles on occasion, which have been reviewed by Senior Team Manager Michael.

“Rhianne’s confidence has improved throughout the programme with the knowledge and additional skills she has gained. I am confident she will put these to good use in the future and help with her progression within the bank. Rhianne should be proud of her achievements, her hard work has certainly paid off.”

If your business is looking to support talent planning and assist your employees in reaching their career goals, Hart Learning & Development is here to help. For our full catalogue of programmes for your industry, please visit our Areas of Delivery webpage.

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