Duration (EXCL EPA)

14 Months (£3000)


EPA Duration

3 Months


Start Date



About the course

Healthcare support workers work as part of a team providing high quality and compassionate care to individuals and may carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing and helping prepare individuals for Healthcare Activities. Healthcare Support Workers will also carry out non-clinical duties.

Course Overview

As part of the Healthcare Support Worker Programme, you will be required to develop Knowledge, Skills, and Behaviours in the below areas within your organisation:

  • Communication including handling of information
  • Personal development
  • Equality and inclusion
  • Roles and responsibilities of the worker
  • Health and safety
  • Infection control
  • The importance of the strategic environment in health and social care and the implications for the individual
  • The importance of current evidence-based practice within scope of the role

Course Delivery

The course will typically be completed over a 14-month period, which will include monthly knowledge delivery through either webinars or face-to-face sessions.

The learners will also be observed in the workplace on at least 2 occasions to identify the standards of competence are being met. There will also be recorded professional discussions covering competence towards the standard.

The tutor will complete a progress review in the first 6 weeks and every 10-12 weeks thereafter, which will require the Employer’s presence. All work will be stored on an electronic portfolio ready to be submitted to the End Point Assessment Organisation (EPAO). Revision and mock activities will be completed with the learner prior to the final assessment.

End Point Assessment

As part of the Apprenticeship Standard, you will be required to complete an End Point Assessment (EPA) at the end of your programme with an external Independent Assessor (EPAO).  Throughout the programme, your tutor will prepare you for the End Point Assessment and complete mock assessments prior to your final assessment.


The following elements will be completed during the End Point Assessment for the Healthcare Support Worker Standard

  • Multiple Choice Test
  • Observation
  • Portfolio of Evidence
  • Professional Discussion


At the end of the final assessment, the below grades will be awarded by the EPAO:

  • Fail
  • Pass
  • Merit
  • Distinction


As part of the Healthcare Support Worker Standard you will be achieving the following qualifications:

  • Apprenticeship Standard Certificate in Healthcare Support Worker
  • Level 2 Diploma in Care
  • Functional Skills Maths (Level 2)*
  • Functional Skills English (Level 2)*


*Will be achieved if relevant qualification not already held prior to the Apprenticeship.

Entry Requirements

Typical applicants will display a good attitude, a positive approach to learning and development, and a high level of ambition. Apprentices will need to sit an initial assessment in both English and Maths.


Where a learner does not hold an equivalent to or GSCE grade 4 (C) or above, you will need to sit Functional Skills Level 2 English and Maths prior to taking the End Point assessment.

Learner Journey

Click here to find out more.


Government Funding

Find out how your business can benefit from government funding here.

Skills For Health Quality Mark


Hart Learning & Development’s Healthcare apprenticeships team has been awarded the Skills For Health Quality Mark in recognition of our outstanding healthcare training. The standard recognises, defines, and endorses superior delivery of learning and training in healthcare.


Contact for further information

for more information and to apply please call 01462 471041 or use the form below.

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