Understanding Behaviour that Challenges


13 Weeks


About the Course

An intensive, distance learning programme designed to provide the underpinning knowledge of behaviour that challenges and its effects. By enrolling on this course, you’ll learn the reasons why people present with behaviour that is perceived as challenging, understand the impact of the behaviour that challenges, and develop essential knowledge on the topic.


This course is designed for people who work in a service role that encounters challenging behaviours, as well as those who are seeking to gain employment in a sector such as education or care where you could encounter behaviour that challenges.


These courses are delivered by online learning via our Equal platform, with 1:1 coaching from our team of expert tutors.


Enrol Online

Course Overview

As part of the online Understanding Behaviour that Challenges course, you will develop Knowledge, Skills and Behaviours in the below areas:

  • How to recognise that an individual’s behaviour has the potential to intensify
  • How to prepare to manage an incident of behaviour that challenges
  • How to manage a developing situation when an individual is behaving in a challenging manner
  • How you can provide support following an incident of challenging behaviour

Course Delivery

Self-directed study

In studying through an online course, you will be expected to do a significant amount of self-directed study. We’ll support by structuring the online Equal platform to give you manageable deadlines to keep you progressing through the units to ensure you achieve the qualification.


We would recommend you set aside a minimum of 5 hours per week over the duration of the course to ensure you are successful.


Should you need support or further explanation of a topic after completing the online learning / reading, you will have access to a dedicated tutor who will be on-hand on the phone or email to answer your questions.



You will be matched with an experienced Tutor and Learning Support Assistant (LSA) who will be your guide through the programme. They will work with you to help you set your objectives for what you want to get out of your participation. You will have a minimum of 2 structured progress reviews with your Tutor/LSA through the course. However, they are of course on hand throughout to deal with any questions as they arise.



Throughout the qualification you will be continually assessed against the qualification’s unit criteria. The online Equal platform contains all of the assessments and will prompt you to complete each assessment after completing the relevant section of e-learning.


Your Tutor will review all submitted work and provide you with feedback to help you further improve your understanding.

How You Will Benefit

  • Develop your understanding of how to identify when an individual’s behaviour may escalate
  • Learn strategies to support positive behaviour
  • Gain knowledge of how the rights of individuals are protected
  • Learn how to manage behaviour that challenges
  • Understand the role of others in supporting individuals who exhibit behaviour that is perceived as challenging
  • Know the benefits of reflection following episodes of behaviour that challenges, and the support available to maintain one’s own wellbeing
  • Enhance your future career development

Entry Requirements

We highly recommend that you have access to a laptop or desktop computer to best enable you to complete the assessments.


You will need a Level 2 qualification in English, either a GCSE grade C / 4 or above, or something equivalent.


If English is your second language, we highly recommend that you complete an ESOL course before enrolling for this qualification.

Learner Journey

During your online course, you’ll work through a series of units to achieve your qualification. For more information, please download our Learner Journey map.


Download learner journey map

Contact for further information

for more information and to apply please call 01462 471041 or use the form below.

    By submitting your information, you are giving consent for us to store your data and contact you regarding our services. For more information refer to our privacy policy.

    Please let us know the topic of your enquiry

    Would you like to receive our Employer Newsletter, featuring news on professional programmes and employer engagement opportunities with our sister company, North Hertfordshire College?
    Sign up for the Employer Newsletter (Optional)

    Thanks for your message! You can expect to hear from us soon.