Principles of Customer Service


This courses are aimed at those working in office-based roles. The skills learned are transferable and would benefit a wide range of careers.


They are ideal for those looking to progress and add specialist skills that can be used to support development.


They will develop your confidence, improve your organisational and communication skills and help you provide an improved quality of service to all customers.



Suitable for anyone working or wishing to work in a customer service role


Course Content

This course is ideal for staff working across all sectors and helps develop an understanding of the importance of excellent customer service to internal and external customers.

Our course covers:

  • How to understand and meet customers’ needs
  • How to develop excellent standards of customer service and provide a great customer experience
  • How to learn from feedback and experience
  • How to promote products and services


All those enrolling onto one of our online courses will also receive remote support from our tutors. Specialist teams will provide individual feedback and study programmes that are tailored to personal need. Our teams are available via email, telephone or Skype throughout the course.


We support learning in the workplace with face-to-face sessions at key points. Enrolment is done in person and your staff are supported from the first step in their journey. Two further workshop sessions are scheduled with you to minimise disruption to your business while providing opportunities to meet our experienced tutors in person.


Please get in touch to find out when the next courses will be running

Funding – Who is eligible?

  • If you’re a citizen of the United Kingdom or a country within the European Economic Area
  • Have been resident in the United Kingdom or a country within the European Economic area for the previous 3 years
  • Are not currently enrolled on any other funded learning programme
  • If you are aged 19-23 and don’t have a level 2, you can study a level 2 qualification fully-funded


Full funding may also be available if you are earning below the low-wage salary threshold. Please speak to us for further details

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